Union Bank Customer Service: Phone Number & Contact Info for Quick Assistance

Accessing customer service from traditional banks can be a daunting task. Finding the right contact information for a bank’s customer care line often feels like navigating through a maze. Once you finally manage to get in touch with them, the real challenge begins: waiting in long queues, either physically at the bank or over the phone. This experience is not only frustrating but also time-consuming, taking away valuable hours from your day.

However, some banks have made significant strides in improving their customer service systems to make it easier for clients to reach out and resolve their banking issues efficiently. Union Bank of Nigeria is one such institution that has implemented various channels to ensure quick assistance for its customers.

Overview of Union Bank of Nigeria

Union Bank of Nigeria is one of the oldest and most respected financial institutions in Nigeria. Established in 1917 and listed on the Nigerian Stock Exchange in 1971, it has built a reputation as a trusted provider of quality financial services. With an extensive network spanning over 300 branches across Nigeria, Union Bank offers a wide range of banking services including current accounts, savings accounts, loans, overdrafts, equipment leasing, and trade finance.

Customer Service Channels

Union Bank understands that effective communication is key to maintaining strong relationships with its customers. Therefore, it provides multiple channels through which customers can seek assistance:

Phone Numbers:

• Customer Service: +234-800-700-7000 (toll-free).
• General Inquiries: +234 (0) 700 700 7000 or +234 (1) 271681635.
• WhatsApp: +234 (0)907007000123.

Email:

• For general inquiries or complaints: NonResidentBanking@unionbankng.com

Benefits of Multi-Channel Support

The availability of multiple contact channels ensures that customers have flexibility when seeking help:

• Convenience: Whether you are more comfortable using phone calls or prefer messaging apps like WhatsApp due to data constraints or personal preference.
• Accessibility: The toll-free number (+234-800-700-7000) allows customers to call without worrying about additional charges during times when they might need urgent assistance without access to sufficient funds[5].

Common Reasons for Contacting Customer Service

Customers typically reach out due to various reasons such as:

How Union Bank Handles Complaints

When making a complaint through any channel provided by Union Bank:

Required Information

To facilitate efficient resolution:

• Full name
• Account Number
• Description of complaint
• Date and amount involved if applicable
• Supporting documents if necessary

Resolution Process

Once received:

• The issue will be investigated thoroughly.
• Feedback will be provided regarding actions taken towards resolution.

If dissatisfied with the outcome:

• An appeal can be made within thirty days by writing directly addressed at Head Office under “Head Customer Experience”.